Home maintenance — every OMEGA system, looked after on one plan

The £6.95 figure is the single-system floor — insulation only, for example — and covers the annual loft inspection, the humidity reading, the eaves vent check and the priority callout. Add a second system (say, cladding) and the figure typically rises to £18–£20 a month. Add solar plus a battery and you are at around £30. The full-house plan at £49.95 covers solar, battery, heat pump, EV, cladding or ProPERLA, plus the annual gutter and roof cleans. Every line is itemised on your quote — you can see exactly what each system is contributing, and you can drop a system from the plan whenever it suits.

Manufacturer aftercare typically covers the box — parts and labour on the equipment for the warranted period. It does not cover anything around the box. The plan covers the workmanship that sits between the box and your home: pipework, controls, commissioning settings, F-gas certification, weather-comp tuning, EICR top-ups, firmware audits, tariff reviews. On heat pumps specifically, every major warranty (Mitsubishi, Vaillant, Daikin) requires evidence of an annual service to remain valid — skip a year and your warranty conversation becomes considerably harder. The plan keeps the service log current, lodged with the manufacturer, and proves up if and when you ever need to claim.

Often yes. If you have existing solar fitted by someone else, or a heat pump installed before we met you, or a gas boiler we did not put in — we can add them to the plan after a one-off baseline inspection (priced separately). We will not adopt anything that fails the baseline inspection without a remediation plan being agreed first; that is how we keep our guarantees clean. The most common case is solar arrays installed by firms that have since gone out of business — we adopt those onto the plan regularly and they are some of our happiest customers.

The plan transfers to the new owner free of charge, which lifts asking-price valuations measurably on three-bed semis with full retrofit kit. We have written confirmation from a panel of three East-of-England estate agents that a transferable OMEGA care plan is one of the top three line items they cite when they push a valuation up. If the new owner does not want it they can cancel within thirty days of completion with no exit fee. You owe nothing on transfer.

Pigeons nesting under solar arrays are the single most common cause of warranty-voiding cable damage we see in the trade — the birds tear DC cabling and most manufacturer warranties name pest damage as a named exclusion. Stainless steel mesh skirting around the panel perimeter, fitted by the same crew on the annual visit, stops the access route entirely. We also fit vent caps to stop birds nesting in soffit eaves, rodent-proof seals where insulation meets brickwork, and clear nests from gutter ends before they cause blockages. All of that is included once you are on the plan; standalone pricing on the same kit runs to £349–£500 in the first instance.

Priority callout means a same-day response by phone and a next-day visit in the vast majority of cases. The promise we make in writing is twenty-four hours from logged fault to a qualified engineer on site, which we hit on close to 95% of plan callouts. The exceptions are genuinely rare — bank holidays where parts depots are closed, severe weather where the access is unsafe, faults that require a specific manufacturer engineer rather than ours. We tell you on the call which case applies and what the actual timeline looks like.

Run the maths on solar alone and the answer is usually yes by a comfortable margin. A standalone deionised panel clean is £79–£180. A standalone performance audit is £109. Bird protection is £349 the first time. An annual fault callout is £150 minimum before parts. A heat-pump service is £140–£200 a visit. Add up the typical year for a household with solar, battery and a heat pump on standalone pricing and you are at £600–£800. The plan covers the same scope for £24–£30 a month. The plan also catches the small problems early — the slowly soiling array, the drifting weather-comp curve, the lifted silicone joint — before they become the £4,000 problems. The financial case is in the prevention as much as in the unit-cost saving.

Yes. Every cleaning service — solar panel clean, roof clean, gutter clean — is also available as a one-off booking through the dedicated service pages. The plan just bundles them at a discount and adds the priority callout, the annual tariff review and the warranty-cover element. If you only want a one-off panel clean, book it on the solar-cleaning page; if you want the cleans plus everything else, the plan is the cheaper route.